Returns Policy

We want you to be satisfied with your purchase. If you are not satisfied, return the product to Ozone H/O and we will repair, replace or credit your account subject to the below terms. This Policy applies to products bought from any Ozone departments.

This Policy forms part of the Ozone Wellness products and Ozone Academy Training. Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products:

  • Packing bought products safely and securely for protection during transit.
  • Clearly mark your return reference number on the outside of the parcel
  • Include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

Products damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 3 days of delivery / collection by sending a mail to

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair or replace the product as soon as possible (if such repair is possible / we have the same product in stock to use as a replacement) or refund you if that is your preference.

Defective products

We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section:

  • faults resulting from normal wear and tear.
  • damage arising from negligence, user abuse or incorrect usage of the product.
  • damage arising from electrical surges or sea air corrosion.
  • damage arising from a failure to adequately care for the product.
  • damage arising from unauthorized alterations to the product; and
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Standard Warranty

If you have received a product which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 3 months after delivery / collection of the product.

You can do so by sending a mail to and we will provide you with a delivery address where the item can be couriered to at your own expense. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or refund you, at our discretion.

Charges and refunds

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.

If you return a product that does not comply with this Policy, you may be liable to reimburse Ozone Academy Training for the cost of having the product returned to you.

If an order is cancelled /returned, a 25% handling fee will be levied to cover processing/handling fees.

Please note that we only refund to the payment method that you originally used – i.e., payment by credit card will be refunded to the same credit card, payment by EFT or COD (cash on delivery) will be refunded to your nominated bank account.


Please TAKE Note: this applies to stock orders only

Unfortunately no orders of stock will leave until payment and pop has been received.



Great Care is taken to wrap your parcel as well as possible to stop any sort of damage while in courier transit.

We Check your parcel before it leaves us, we make sure that everything is in perfect condition, and we wrap it well enough to counter act any possible damage on the road.

Once your parcel has arrived at your door it needs to be opened immediately and you need to check that everything is in order.

Should you not let us know within one hour after delivery that your package is damaged in anyway and the goods are not in perfect condition, we can not be held responsible for replacing your items.

This applies to your order being short off any item or items you might have ordered from us.

If it is us who are at fault we are very happy to correct our mistake and make sure it’s on its way to you as quick as possible.

We need clear photos of the package from you that indicates any damage and photos of the package if it has been opened and shows possible signs of being tampered with and items are missing.

This is of utmost importance we can only resolve these issues with the courier Company if this is reported immediately.

Please do not wait to check your order it only takes 2 minutes, we would hate for you to lose hard earned money as much as we hate to lose our hard earned money.


No refund policy on deposits paid for training.

Your deposit can be used for purchase of stock or a voucher will be issued to y9ou to be used for stock or towards training at our academy.

70% deposit is to be paid on booking for yourtraining to secure your training date and the other 30% 2 days before training.

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